Privacy policy
Custom Phenolic Labels, a division of Mike’s Trophies & Awards of Atlanta, understands that clients entrust us with more than payment information. Many customers provide proprietary facility layouts, electrical single-line diagrams, panel schedules, and engineering documentation that must remain confidential. This Privacy Policy explains how Custom Phenolic Labels collects, uses, protects, and retains information, with specific emphasis on safeguarding industrial and engineering intellectual property.
1. Information We Collect
A. Information You Provide
Custom Phenolic Labels collects only the information necessary to quote, manufacture, and deliver custom identification products.
Contact Information: Name, company name, shipping and billing address, email address, and phone number.
Technical and Proprietary Data: Engineering drawings, CAD files (.DWG, .DXF), Excel schedules, panel directories, PDFs, and other technical documents submitted for quoting or production.
Payment Information: Payment details are processed securely by the payment provider used when an order is placed. Custom Phenolic Labels does not store full credit card numbers on its servers.
B. Automatically Collected Information
When you visit the Custom Phenolic Labels website, limited technical data may be collected automatically.
Device Information: IP address, browser type, and operating system.
Usage Information: Pages viewed, time spent on site, and referral sources, collected via analytics tools such as Google Analytics.
2. How We Use Your Information
Custom Phenolic Labels uses your information solely to conduct business with you. Custom Phenolic Labels does not sell, rent, or monetize customer data.
Order Fulfillment: Manufacturing products, processing payments, and shipping orders to the address you provide.
Quoting and Estimating: Reviewing submitted files to determine materials, labor, and lead times for your project.
Customer Communication: Order updates, proof approvals, clarification requests, and delivery coordination.
Re-Orders: Securely archiving production files to allow fast, accurate repeat orders when you need the same labels again.
3. Handling of Proprietary Engineering Files
Custom Phenolic Labels recognizes that uploaded technical documents often contain sensitive infrastructure and security information.
Confidentiality: All engineering files are treated as strictly confidential and are accessible only to authorized estimating, design, and production personnel at Custom Phenolic Labels.
No Third-Party Distribution: Custom Phenolic Labels does not sell, share, license, or distribute customer engineering files to third parties, marketing partners, or other customers.
Data Isolation: Your drawings, schedules, and layouts are used exclusively for your orders. Custom Phenolic Labels does not reuse client designs as templates or examples without explicit written permission.
4. Sharing of Information
Custom Phenolic Labels shares information only when necessary to complete your order:
Shipping and Logistics Providers: UPS, FedEx, USPS, or freight carriers receive only the name, address, and phone number required for delivery.
Payment Processors: Financial institutions required to authorize and process transactions.
Legal Obligations: When required by law, subpoena, or to protect the rights, safety, or property of the company and its employees.
Custom Phenolic Labels does not sell personal or technical data for marketing purposes.
5. Data Security
Custom Phenolic Labels employs reasonable, industry-standard safeguards to protect customer data.
SSL Encryption: All website traffic between your browser and the Custom Phenolic Labels website is encrypted.
Access Controls: Production files are restricted to authorized personnel only.
Secure Storage: Digital files are stored on secure systems with regular backups.
No system can be guaranteed 100 percent secure. Custom Phenolic Labels takes commercially reasonable steps to protect your information and will notify affected customers promptly in the event of a data breach.
6. Cookies and Tracking Technologies
Custom Phenolic Labels uses cookies to improve site functionality and analyze traffic patterns.
Analytics: Google Analytics is used to understand how visitors interact with the website. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Cookies can be disabled through your browser settings, though some site features may not function correctly without them.
7. Your Rights
- Access the personal information Custom Phenolic Labels has on file
- Correct inaccurate or outdated information
- Request deletion of your data, subject to legal, tax, and record-retention requirements
Submit requests by contacting Custom Phenolic Labels using the information in Section 9 below.
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in operational practices or legal requirements. The “Last Updated” date at the top of this page indicates the most recent revision. Continued use of the Custom Phenolic Labels website after changes are posted constitutes acceptance of the updated policy.
9. Contact
If you have questions about data handling, proprietary file security, or privacy practices, contact:
Custom Phenolic Labels 3073 CHEROKEE ST., SUITE B KENNESAW, GA 30144 Mon-Thu 9:30 - 4:30 Friday's 9:30 - 2:30
Phone: (404) 618-8165 Email: orders@customphenoliclabels.com